Privacy Policy
This Privacy Policy explains how Muciin (“we”, “us”, or “our”) collects, uses, and protects information when you use the Muciin mobile application and related web services (the “Service”).
1. Who we are
Muciin is a business inventory and operations app that helps companies manage products, sales, purchases, clients, suppliers, expenses, machines, and subscriptions.
Contact: muciinapp@gmail.com
Website: https://muciin.com
2. Information we collect
Depending on how you use the Service, we may collect:
- Account information: name, email address, phone number, address, password (stored hashed), and optional profile photo.
- Business data you enter: company details, products, stock, sales, purchases, clients, suppliers, expenses, receipts, machines, shifts, payments, and related records.
- Subscription and payment data: plan selections, billing records, and payment references processed through third-party payment providers (for example mobile money / Waafi). We do not store full payment card numbers in our systems.
- Device and app data: device identifiers used for push notifications (such as FCM tokens), app version, authentication tokens, and basic technical logs needed to operate and secure the Service.
- Media you choose to upload: images captured or selected via the device camera or gallery (for example receipt or product photos), when you use those features.
- Support and diagnostics: information you send us for support, and optional crash or error reports if that feature is enabled.
3. How we use information
We use the information to:
- Create and manage user accounts and company workspaces
- Provide inventory, sales, purchasing, reporting, and related app features
- Process subscriptions and payments you initiate
- Authenticate users, protect accounts, and prevent abuse
- Send important service messages (for example email verification and password reset)
- Send push notifications related to the Service, when enabled
- Improve reliability, security, and customer support
- Comply with legal obligations
4. Legal bases / permission
We process personal data to provide the Service you request, to fulfill contracts (such as paid subscriptions), to protect our legitimate interests in operating a secure product, and where required by law. Where consent is required (for example certain device permissions like camera access), we rely on that consent.
5. Sharing of information
We do not sell your personal information. We may share information with:
- Service providers that help us host, email, store files, deliver push notifications, or process payments
- Other users in your company workspace, as needed for shared business records you create
- Authorities, when required by applicable law or to protect rights and safety
6. Data retention
We retain account and business data for as long as your account remains active and as needed to provide the Service. We may retain certain records longer when required for legal, security, billing, or dispute-resolution purposes. Soft-deleted records may be kept for a period before permanent deletion.
7. Security
We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS), hashed passwords, access controls, and authenticated API access. No method of transmission or storage is 100% secure.
8. Your choices and rights
Depending on your location, you may have rights to:
- Access, correct, or update your account information
- Request deletion of your account or personal data
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
To make a request, email muciinapp@gmail.com. You can also update many profile details from within the app or admin portal.
9. Children’s privacy
The Service is intended for business use by adults. We do not knowingly collect personal information from children under 13 (or the minimum age required in your country). If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
10. International transfers
Your information may be processed on servers located in countries other than your own. Where we transfer personal data, we take steps designed to ensure appropriate safeguards are in place.
11. Third-party services
The Service may rely on third parties such as hosting providers, email delivery, payment processors, and push-notification services. Their use of information is governed by their own privacy policies in addition to this one.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version at this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.
13. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at muciinapp@gmail.com.